Sales & Questions (503) 747-2454

Ordering FAQ's

FAQ

  • Difficulty placing your order? Please contact us for assistance

Placing an Order

Immunology Consultants Laboratory, Inc. otherwise written as "ICL, Inc."
Placing an Order: Orders may be placed by phone, fax, e-mail or our website.
Telephone Orders: 503-747-2454  
Phone orders can be placed between 8:00 a.m. & 5:00 p.m. Pacific Standard Time, Monday thru Friday.
Fax Number: 503-747-2544 Orders may be placed 24 hours by fax.
E-mail: sales@icllab.com Orders may be placed 24 hours by e-mail.
Website: www.icllab.com Please view our website and use our on-line ordering system.
Our address: Immunology Consultants Laboratory, Inc.
  15862 SW 72nd Ave, Suite 150
  Portland, OR. 97224


Please provide the following information:

  1. Your Name, Company or University Name, Telephone and Fax Number
  2. Purchase Order Number or Method of Payment.
    • We accept Visa, Mastercard or American Express, Electronic Wire Transfer and Company checks.
    • For credit card payments be sure to include entire number, expiration and 3-digit pin number.
  3. Institution Name and Shipt to Attention Line
  4. Shipping Address with Contact Person & Phone Number for shipping questions or delays.
  5. Billing Address and Billing Contact and Phone number.
  6. Product Catalog Number, Description and Quantity.
  7. We invite you to use your own federal express account number for freight costs (if available).
    • If you do not have one we will pre-pay and add to invoice.
    • *We do not pass on any company information to other users; all information is for ICL's use ONLY.


Pricing and Payment Terms

All prices are subject to change without notice.  Payment terms for domestic customers and appointed distributors are net thirty (30) days from receipt of invoice.  You will only be charged for products shipped. Products placed on back order will be charged when shipped.  All direct international orders are subject to prepayment before shipment of products.

 

ICL is capable of processing payments through VISA, Mastercard, American Express, Electronic Wire Transfer and Company Checks.   

Sales Tax

There is no sales tax in the state of Oregon.  You are solely responsible for any similar tax and agree to indemnify ICL, Inc. for any such tax if not properly paid by you.

Shipping Terms

Our standard procedure is to ship parcels via Priority Federal Express NEXT DAY service.  If your organization has a Federal Express Number, please provide ICL with that information. Freight charges are FOB, Portland, Oregon 97224.  International orders can incur further shipping and insurance fees which are not imposed by Immunology Consultants Laboratory.  It will be the responsibility of the customer to assume those charges. It is the responsiblity of ALL International customers to request any necessary documentation required for Custom Clearance; ICL will not be held responsible for delays or problems, if not requested.

Resale Policy

In the absence of an express written agreement to the contrary, all products are sold by ICL, Inc. for the exclusive use of the purchaser and are not to be resold.   

Order Confirmation

Written confirmation of a telephone, fax, e-mail or internet order is not required. However, if confirmation of an order is sent, it should be prominently marked "Confirming Order. Do not Duplicate."  If customer wishes confirmation of order shipment, please include an email address with order.

Return Policy

All items returned must have authorization from ICL, Inc. before shipments can be returned.  Credit is issued after receipt of the returned item(s).  Any claim for credit or return goods request must be made within 7 days of receipt. Custom items or non-catalog items are ineligible for cancellation or return.

 

If an error by ICL, Inc. results in shipment of an incorrect order, ICL, Inc. will, at its sole option, either ship a replacement at no charge or credit your account for the purchase price of the original product shipped in error plus shipping charges.

If an error by you results in the shipment of an incorrect order, the product is unopened and is reported to ICL, Inc. within 7 days, you may obtain a Return Authorization that is subject to a 20% restocking fee.

Limited Warranty

Before ordering, we recommend that you review specifications of the product as published in the insert availabe at our website (www.icllab.com) or call and request a copy from ICL, Inc. or an product authorized distributor.  Product inserts on the website reflect, in general, the applications and
conditions for use.  Not all listed applications have been specifically tested by our laboratory. Products should be used in accordance with the insert shipped with the product. ICL, Inc. reserves the right to change product specifications without prior notification.

Reservation of Title

All products are for research use or further manufacture only and should not be used for therapeutic or diagnostic applications.  All products are for in vitro use only and not fit for human or animal consumption.

Indemnity

You agree to indemnify, defend and hold ICL, Inc., its directors, officers, shareholders, employees, representatives and assigns (collectively, "Affiliates") harmless from and against any and all costs, liabilities, losses, and expenses (including, but not limited to, reasonable attorneys' fees) resulting from any claim, suit, action, or proceeding brought by any third party against ICL, Inc. or its Affiliates alleging or arising from or related to any breach of these Terms & Conditions by you. This paragraph survives expiration or termination of your account or these Terms & Conditions.

  • Difficulty placing your order? Please contact us for assistance